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Personal information requests

Account holders are entitled to request personal information regarding their accounts.

Requests can be made using our Contact Support form.

A link to the form can be found as follows (where applicable):

  1. Account
  2. Help
  3. Contact Support
Desktop software
  1. Help
  2. Contact Us
Mobile app

Tap on the menu button (Android) or the More button (iOS) then:

  1. Settings & Tools
  2. Support
  3. Contact Support

Along with your request, include a copy of your government-issued identification documents (e.g. national identity card or passport), so that we can verify your identity. This is to safeguard your privacy and ensure that we do not commit a data breach by making an unauthorized disclosure of your personal information.


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